Please complete the Request More Info form, or reach us by mail at the address below:

Collaboration Centric Solutions
PO Box 6824
Grand Rapids, MI 49516

Meet Our Team

Kristen Boyd - Executive Director

Kristen Boyd has worked in Employee Benefits for over 18 years. During this time Kristen has held roles in Sales, Account Management and Human Resources.   Prior to joining C2 Solutions, Kristen spent most of her career at UnitedHealth Care. She worked as a Strategic Account Executive in the Denver Sales office, and then in Training and Development for her last 5 years with UHC.

Kristen has been with C2 since 2017. After two years of leading training, development and engagement, Kristen was promoted to Executive Director of C2, the role she holds today. In this role she leads all strategic Board initiatives and is responsible for overseeing all aspects of day-to-day operations associated with C2’s member firm support functions. This includes negotiating contracts with carrier partners and vendors, managing C2 and its employees, oversight and execution of key initiatives, and bringing on new member firms and strategic partners.

Kristen received her B.S. in Human Nutrition and Dietetics from Colorado State University.  She currently lives outside of Denver in Parker, CO with her three children

Contact: 303-856-3166 |

Jillian Palmer - Director of Operations & Strategic Partnerships

Jillian is the Director of Operations & Strategic Partnerships at C2. Jillian is the lead contact for all C2 preferred partnerships including Stop Loss Carriers, Ancillary Carriers, Pharmacy Benefit Managers and Technology partners. She works closely with member firms, supporting their growth and involvement with C2. Jillian supports numerous C2 strategies including product development and rollout, promotional strategies, lead development and reporting, marketing, day to day operations, monitoring and tracking business growth and development and facilitation of quarterly meetings.

In 2008 Jillian joined The Partners Group as a Marketing Coordinator and Executive Assistant. Her roles at TPG gave Jillian the in-depth industry knowledge that she now puts to use for C2. Jillian received her undergraduate degree in Business from Calvin College. She is married with two children and lives with her husband in Grand Rapids.

Contact: 708-476-4326 |

Heidi Hill - Director of Training, Development & Engagement

In her role as Director of Training, Development and Engagement at C2, Heidi is responsible for developing and delivering training solutions for all C2 member firms.  She leads, manages and implements the entire training and development process including needs analysis, instructional design, in-person and virtual training delivery, and post-program measurement.  Additionally, Heidi facilitates peer groups to encourage collaboration and sharing best practices among the member firms.

Heidi has enjoyed a 20+ year career within the Insurance Industry.  While she spent time “working a desk,” most of her roles have been in the Learning and Development and Human Resources fields.  Prior to joining C2, Heidi was the Learning and Development Leader, Vice President at IMA Financial Group in Denver, CO.  There she led the design and delivery of key corporate strategies addressing the performance and development of executives, producers and service professionals.

Heidi earned a bachelor’s degree in Psychology from the University of Colorado, Boulder.  Additionally, she is certified in Leadership Architect, Korn Ferry 360 and the Korn Ferry Assessment of Leadership Potential.  Heidi lives in Golden, CO with her husband and two children.

Contact: 303-253-2411 |